Friday, April 27th, 2007...3:11 pm

A change is in the air

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On Monday, was greeted with terse email telling me Inter­na­tional Law had been can­celled “due to ill­ness.” Jerry was admant we had to go forum shop­ping so we wouldn’t “miss out” on an import­ant les­son, thus cut­ting my leis­urely 3 hour lunch break to 1. Hence, day fin­ished at 4 instead of 6, but it was still miser­able, dark, and rain­ing. Home the only reas­on­able option.

Plat­form 23 @ Cent­ral, was greeted with a camp, sing-song employee inform­ing bewildered com­muters: “the train is only minutes away”, “the train is pulling into the plat­form”, “the doors are open­ing”, “I hope you have com­fort­able trip and a lovely and enjoy­able even­ing, thank you for choos­ing CityRail”.

You’d have to be tone-deaf to think he wasn’t tak­ing the piss. Appar­ently not! The day after, sim­ilar sen­ti­ments were expressed by a woman with Sub­con­tin­ental accent. Outsourcing!

I can only guess this is part of Dilemma’s prom­ise to “change the cul­ture” of CityRail The Flint­stones rip

.

The new­found polite­ness has even exten­ded to the pas­sen­gers. On Wed­nes­day night, around 11.30pm a voice called out me, Enoch and the hand­ful of other pas­sen­gers that he “was bust­ing, and was going to go in the walk­way between the car­riages. Sorry if it offends any­one.” It was a Mil­len­nium train, so no con­veni­ent pas­sage to the external world. Yikes!

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2 Comments

  • I was on plat­form 18 today… and thought exactly that! “Oh no, he’s been outsourced!!!”

    As for Jay (the camp one)… I wish he’d come up with some new lines!!! It’s about time!

  • Sounds a hun­dred times bet­ter than Q Rail in Bris­bane! Although I did once have a croon­ing train driver which was an unusual diversion.

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